2. CMT communication strategy worksheet.
By documenting all crisis actions taken, crisis managers can strategies and develop objectives for the messages they create. This triggers them to consider what they are attempting to achieve with the messages.
Gupta (2011) also suggests to plan the types of information sought after by stakeholders categorically via audience segmentation, highlighting key market segments and their unique needs, and communicating messages via an impactful medium. While the CMT can develop audience-specific messages for individual groups of stakeholders, there should be no more than 3 main messages for all stakeholders so as to avoid confusion. Managers should also attach a copy of the actual message sent here