The basic idea behind the kiosk system was for it to be linked to
a network within the CHFS. If a client could log in with a unique ID
(or if the SNAP card could be scanned and unique information
pulled from it), the system would recognize the ID and the client
would be able to ‘‘check in’’ through the computer. If the kiosk
were synced to the CHFS network, case workers could be notified
via a message on their computers when clients checked in for a
scheduled appointment. If the client were not scheduled but active
in the system, he or she could still check into determine the next
available meeting time. The main lobby receptionists would still
be available to help the new clients (intakes). This experiment
was designed to see if the process could be streamlined by reducing
paperwork and having the client enter the queue only once in
the main lobby.