Customer order 266GA for 13,500 kg, but we sent to them total 19,500 kg. It was over the customer’s requirement and they can’t receive these product due to warehouse was full. They returned over 6 ton back to VNT. After investigation customer order 2 grades in the same shipment (261RZ 1.5 ton and 266GA 13.5 ton), LOG created delivery before without confirm weight of product, at that time system confirm the weight only 6 ton. After system confirmed weight 13.5 ton of 266GA, LOG created new delivery again without terminate the old one. Delivery should be created double, 6 ton and 13.5 ton respectively. The corrective action is in case of the weight in SAP system is not completed as per customer’s order. LOG has to adjust weight of product by manual before creating the delivery. This instruction will make sure on creating of delivery and no double on this step.