you must try to satisfy your customers. "The customer is always right," he had instructed us when we were hired. But he had no idea who he was dealing with. You let a devil into your house, he'll get into your bed. If Mr. Shapiro continued to play the merciful Buddha, this place would be a mess soon. We had already heard a lot of complaints about our restaurant. People in town would say, "Cowboy Chicken is just for spendthrifts." True, our product was more expensive and far greasier than the local braised chicken, which was cooked so well that you could eat even the bones.