I have already discussed with your transport company and my logistics colleagues!
In fact, the problem is, that we are able to confirm date of loading and we never confirm exact hour! While very often we work on priorities first and sometimes we have some problems with people absent which are ill. In this case we do not have enough of stuff in order to finish everything in time!
If your transport company mentioned that we cannot take more than 2 hours for loading, we would start preparations 24h earlier! To be sure that it is ready exactly at 8a.m.! Plus, to be honest, nearly never trucks or containers come it time confirmed! Sometimes that is my colleagues who are waiting for trucks, that do not come at all for loading the day confirmed, and we never charged any customer for this, cause that causes also a lot of troubles for us (no enough of place in loading zone for preparation of others orders, etc.)
Dear Aree,
I do understand this problem, absolutely, and what I can promis, that all next orders we will prepare 48h before loading date in order not to get the same troubles! But this situation, our logistics responsible refused to accept, while “ we never confirm an HOUR of loading, but the DATE” (quotation)