The main findings can be concluded with some main points. First, both education and
training for owner/managers are the key factors to business success. However, in some
sectors, the educational background of their leader is more important than others,
whereas training for owner/managers is equally important for all sectors. Training can
provide specific knowledge and skills to match with the objectives of the firm. Second,
physical resources with high-technology capacity of the firm can improve productivity
and provide better quality of products and services