Hi N’ Jing and P’ Aor ka,
As I investigated more details, this customer code uses for both of Card and Select shop. Moreover the limitation of GSAP that official receipts (OR) documents will be sent to customer at Sold to/Payer address. Thus any receipts of this customer will be sent to same address.
However currently Billing team try their best to serve our customer’s needs by manually sorting and separate sending to customer. Thus this is not 100% accuracy to complete their customer’s needs. And this case has been occurred from human error.
Kindly accept our apology for this case.
Finally I would like to ask your kind help or can we do the discussion or brainstorm to reduce the manual work .