Of the pharmacies surveyed, 64% (n=70) stated that their personnel costs had not changed during the 12-month period after installation of the robotic dispensing machine. For 36% of the respondents the personnel costs were reduced by an average of 12.27% during this period as a result of the robotic dispensing machine. In a pharmacy with a net annual sales volume of 2 million euros and assuming 11% personnel costs (EUR 220,000p.a.), this corresponds to an annual reduction of about 27,000 euros.