Attached is the standard script given to Accenture team by TNT. We may also share this with the team in case customer calls up directly to country with an enquiry on these questions. We can have the standard answer.
No proactive communication to customer because nothing is changing for customer. Only calls will start coming from different number and will have different person contacting. Accenture team who is calling will use below script to answer customer question.
Please do let me know if any challenge or customer complains.