IMPORTANCE OF PERFORMANCE STANDARDS
Developing effective performance standards is an important part of the performance
management cycle. Effective job performance standards serve two
important functions. First, they become targets for employee efforts, and second,
they are criteria against which job success is measured. For hospitality
managers and supervisors, they are indispensable. You first encountered this
concept in previous article where you learned that some organizations’ job
descriptions break down each task into a performance standard, or the what, how,
and to what standard each task within the job description is to be accomplished.
This concept will be repeated in next article, where you will learn the important
role that objective performance standards play in the overall effectiveness of the
hospitality organization’s performance appraisal system. Unclear performance
expectations and poor employee feedback are two of the primary reasons for
poor employee job performance.
In order to be effective, performance standards should be
* Attainable
* Specific
* Observable
* Meaningful
* Measurable
* Stated in terms of quality, quantity, timeliness, or cost
IMPORTANCE OF PERFORMANCE STANDARDS
Developing effective performance standards is an important part of the performance
management cycle. Effective job performance standards serve two
important functions. First, they become targets for employee efforts, and second,
they are criteria against which job success is measured. For hospitality
managers and supervisors, they are indispensable. You first encountered this
concept in previous article where you learned that some organizations’ job
descriptions break down each task into a performance standard, or the what, how,
and to what standard each task within the job description is to be accomplished.
This concept will be repeated in next article, where you will learn the important
role that objective performance standards play in the overall effectiveness of the
hospitality organization’s performance appraisal system. Unclear performance
expectations and poor employee feedback are two of the primary reasons for
poor employee job performance.
In order to be effective, performance standards should be
* Attainable
* Specific
* Observable
* Meaningful
* Measurable
* Stated in terms of quality, quantity, timeliness, or cost
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