The Executive Housekeeper
This is the person overall in charge of the housekeeping department in a medium to large hotel, and will report directly to the general manager or to the Rooms Division manager.
Job Summary – Supervises all housekeeping employees, has the authority to hire or fire, plans and assigns work assignments, informs new employees of regulations, inspects housekeeping personnel work assignments and requisitions supplies.
Assistant Housekeeper
Responsible for the overall housekeeping department and carries out work delegated by the executive housekeeper in his/her absence. The assistant housekeeper supervises all housekeeping employees, has the authority to hire or fire, plans and assigns work assignments, informs new employees of regulations, inspects housekeeping personnel work assignments and requisitions supplies.
All the duties and responsibilities of assistant housekeeper will be as same as that of executive housekeeper in his/her absence.
Housekeeping Supervisor Duties and responsibilities
• Supervise housekeeping staff when they are performing their duties
• Supervise laundry staff duties
• Stock and maintain any housekeeping supply rooms
• Determine and process all guest complaints
• Check all guest rooms are ready for arrival
• Check that all common areas are hazard free and ready for guests
• Conduct daily morning meeting with housekeeping staff and organize all staff daily
• Ensure high level of customer service is maintained at all times
• Assist guests with all questions and reasonable requests
• Maintain clean and tidy work area
Floor Supervisor
Duties and responsibilities:
• Assign duties to the floor housemen and housekeepers.
• Inspect each room completed by Housekeepers, according to specified room
checklist and ensure that they meet the standards of the establishment in terms of
cleaning, functional and aesthetic value.
• Check stocks of linen and guest supplies and cleaning supplies on floors and ensure
timely delivery of soiled linen to laundry and requisition for fresh linen from linen
room and guest supplies / cleaning supplies from the stores.
• Train Housekeepers and Housemen for maximum productivity and standards of efficiency.
• Submit performance appraisals periodically for each staff under his / her control.
• Check all safety systems on the allotted floors.
• Liaise with security on security aspects on guest floors.
• Account for movement of linen from his or her floors.
• Prepare housekeeping occupancy lists for front Office.
• Check all maids’ carts to ensure it is well stocked with linen and supplies and as per
standards stipulated.
• Follow upon maintenance orders sent to Engineering.