Complicated Contexts: The Domain
of Experts
Complicated contexts, unlike simple ones,
may contain multiple right answers, and
though there is a clear relationship between
cause and effect, not everyone can see it. This
is the realm of “known unknowns.” While
leaders in a simple context must sense, categorize,
and respond to a situation, those in a
complicated context must sense, analyze, and
respond. This approach is not easy and often
requires expertise: A motorist may know that
something is wrong with his car because the
engine is knocking, but he has to take it to a
mechanic to diagnose the problem.
Because the complicated context calls for
investigating several options—many of which
may be excellent—good practice, as opposed to
best practice, is more appropriate. For example,
the customary approach to engineering a
Complicated Contexts: The Domainof ExpertsComplicated contexts, unlike simple ones,may contain multiple right answers, andthough there is a clear relationship betweencause and effect, not everyone can see it. Thisis the realm of “known unknowns.” Whileleaders in a simple context must sense, categorize,and respond to a situation, those in acomplicated context must sense, analyze, andrespond. This approach is not easy and oftenrequires expertise: A motorist may know thatsomething is wrong with his car because theengine is knocking, but he has to take it to amechanic to diagnose the problem.Because the complicated context calls forinvestigating several options—many of whichmay be excellent—good practice, as opposed tobest practice, is more appropriate. For example,the customary approach to engineering a
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