How does your organization ensure that employees who have contact with customers are selected properly and given the latest, state-of-the-art tools and training that your organization can afford?
Zero-Based Organization
- Customer contact is neither rated nor rewarded within the organization.
- No selection process is in place for customer-contact employees.
World-Class Organization
- Customer-contact is considered an intergral part of the organization.
- Customer-contact employees are given recognition and rewards for improved customer service.