Whereas the learning culture, as mentioned above, refers essentially to the existing attitudes, values and behaviors that allow for continuous learning in organizations, Knowledge Management (KM) can be considered a process of leveraging knowledge as the means of achieving innovation in processes and products/services, effective decision making, and organizational adaptation to the market (Yahya & Goh, 2002). Generally, it can also be defined as an approach to add or create value through the activation of know-how, of experience inside and outside the organisation (Ruggles, 1998).
Knowledge Management implies a set of actions and activities related to knowledge, using specific tools and techniques, in such a way that knowledge is available when the organization needs to solve problems or find solutions (Du, Ai, & Ren, 2007).