If you are having problems receiving your password reset email, please check the following:
1. Please double-check the registered email address to ensure that it is correct.
2. Are you sure you are entering the same email address as the one you registered?
3. Please check your spam inbox (and any other filters) for the password reset email.
4. If you have email filters active, please try again after temporarily disabling them.
e.g., Do not receive emails from __________.
5. If you have domain filters active, please include “naver.jp” to the list of accepted domains.
6. Does your email address conform to existing RFC standards?
The following are examples do not conform to the RFC standards:
- If there is a dot (.) before the @ mark : abcd.@xxx.com
- If there is more than one dot in a row: ab..cd@xxx.com
- If there is a hyphen at the start of the email address: -abcd@xxx.com