Adding a Web-based Bill Presentment function was expected to solve the inherent problem of electronic bill payment: it would take mailing and paper out of the process while leaving the consumer in control. Thus, consumers would be able to view and pay bills at the same time and in the same location. This “click to pay” capability was one of the great consumer value propositions of EBPP. Indeed, the absence of an integrated payments system with a “click to pay” feature was one of the reasons banks had been slow to use electronic payments as a delivery channel. With the new presentment capabilities, EBPP promised to be the next “Killer App” in financial services, and the market was forecasted to have rapid consumer take-up, increasing the number of EBPP using households from less than one hundred thousand in 2000 to more than 15 million by 2003 (Exhibit 1).