Scenarios:
**I have encountered an e-mail reply which is obviously a template since it actually did not answer my question. I have been in a Call Center Industry for quite a while so I know those "template things" :)
**My boyfriend called their customer service hotline once on behalf of me. I had concerns w/ the bank account I have placed on my Shopee account (as a seller). My boyfriend was supposed to ask a generic question regarding my concern when the agent asked him the name of the account concern. So, my boyfriend gave my account name and surprisingly, the agent provided all the information of my bank account to my boyfriend! The agent did not even bother to ask some security/verification questions. Now that is a serious thing Shopee needs to check on.
Over all, I find Shopee to be an okay shopping app/site. They are just new so there is still a huge room for improvement. I believe that they will continue to improve what they already have. The only worry I have is the "security" of one's account especially if you are a seller. Thus, they have to invest in training their Customer Service Representatives since these are the people in the front line. What they do and how they perform speaks a lot about the company.