(1) We use a variety of methods and sources to collect,align and integrate data and information for tracking
performance in the following five areas: product,customer-focused, financial and marketplace, people
and operational. We also have a balanced set of metrics used to assess our strategies for achieving these overall
financial goals. Table 4.1.1 presents a summary of these metrics. The frequency with which we track the metrics
varies depending on the metric, availability of data, and volatility of performance. We use these data to make
key management decisions, allocate resources, diagnose problems, and make the most of opportunities.