4.3. Business Process Knowledge Management Function
In order to maintain the business process effectively in an environment of rapid change, a continuous
improvement (Kaizen, originally a Japanese word) scheme would work well. Kaizen is a method that has been
used in the Japanese automobile industry for a long time, but is now used in many companies over the world.
It was developed in order to adjust to environmental change [27]. Jun et al. defined the concept of process
knowledge and classified it into three types: process template knowledge, process instance knowledge, and
process-related knowledge [28]: