Relationship marketing to a segment of one
•
Micromarketing
or
one
-
to
-
one marketing
recognizes that each
individual customer may indeed have unique requirements
–
For example, Wal*Mart and Target are both mass merchandisers
•
However, their requirements to interact logistically with suppliers differs
significantly
•
One
-
to
-
one relationships can
–
Significantly reduce transaction costs
–
Better accommodate customer
requirements
–
Move individual customer transactions
into a matter of routine