Regardless of the type of process being mapped, Value Stream Mapping is still Value Stream Mapping. It doesn’t take on a different look or become a different tool just because you leave the manufacturing oor. As a matter of fact, many “transactional” processes are actually production processes that are misidenti ed. Just because a process exists in an of ce, that doesn’t make it transactional. You must observe what the value stream is actually doing before making a determi- nation as to the type of process, i.e., whether it is production or transactional. Figure 5.1 shows the overlap between production and transactional processes.