Frequent questions:
How do I request removal of negative feedback?
How can a customer remove their negative feedback?
Please note that Amazon only removes feedback in the following cases:
The feedback includes obscene language.
The feedback includes seller-specific personally identifiable information, such as e-mail addresses, full names, telephone numbers, etc.
The entire feedback is a product review.
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see Using the Feedback Manager.