> Thank you for taking the time to tell us about your experience at the Novotel Hua Hin Cha Am Beach Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
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> At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
> The problem mentioned upon arrival caused me deepest concerned. Our hotel standard is to serve the guest who arrive at first unless further arrangement has been made. Otherwise, different room category might have been another thing that could allow us to give the room to other guest right before your room.
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> Please let me assist you with your future booking arrangement specially when your future visit is planned. I am more than happy to arrange a smooth and special arrangement for your arrival.
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> We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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