Thank you for contacting the Microsoft Volume Licensing Service Center (VLSC) for the North America Region. We’d like you to know that your message has been received and that you can expect a reply from us within 2 business days. Please note that our operating hours are from 5:00 AM to 5:00 PM PST, Monday to Friday.
To expedite your request you can contact our Customer Service Center at 1-866-230-0560 during our operating hours. Please reference your case ID# 10556533 for any additional support inquiries regarding this issue.
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Security Update!
As part of our on-going efforts to improve security and your overall licensing experience, Microsoft® has upgraded the volume license management systems. Because we value your security, we simply ask that you enter both your Microsoft Account and the business email address associated with your agreement when accessing your account resources on the VLSC website.
Additional Resources