ABSTRACT: This research paper finds out the factors that are important in satisfying fast food restaurant consumers. Customer prefers one restaurant over another on the basis of some factors/ variables. The factors in our research on the basis of which preference is made are high quality of food, exceptional employee service, environment and price and security. Some people consider price as an important factor in selecting a restaurant while some prefer quality and don’t care of the high price. The data is collected from respondents through questionnaires based on five point likert scale. There are total 225 questionnaires filled from the respondents.
Data is collected from the respondents living in the cities of Gujrat and Gujranwala Punjab Pakistan. Most respondents are educated male while some are female. Regression analysis is applied on the data collected through respondents who pay visit to fast food restaurants like Kfc and Pizza hut etc. The result is that in these
cities most respondents find adequate price as a valuable factor before paying a visit to a fast food restaurant. Low price increases their satisfaction levels in these two cities. If they find restaurant satisfying, they are likely to generate positive word of mouth.