External analysis
We have divided our approach into two major parts:
• Macro-environment analysis
• Micro-environment analysis
2.1.1. Microenvironment analysis
Microenvironment analysis highlights the strengths and weaknesses among the market
and thus allows us to take them into account for our marketing strategy. Customers are
the core players of the microenvironment of the firm as the goal of any firm is to satisfy
their needs. The microenvironment analysis will talk about:
• Customers,
• Competitors
2.1.1.1. Customers
The question is: “Will people be willing to order online their menu at Quick?”
In order to answer the question, we have to combine three market analyses:
• Fast food market analysis
• Smartphone market and Internet market (IT market)
• Internet payment market
Furthermore, in order to really understand the reason why they buy at Quick and not in
other fast foods, we will analyze their behavior in terms of:
• Personal black box
• Personal experiment
• Extern stimulation
a. Market analysis
i. Fast food market analysis
Quick is present on the fast food market which is a
segment in the restoration market.
In order to have a wide vision on the fast food market
analysis we are going to proceed in funnel. We are
going to firstly analyze the restoration market, secondly
the fast food market and then Quick.
The FoodService Gira survey (2013) concluded two
main things:
• Firstly, each Belgian citizen spends 945 euros
per year in restoration out of home. This amount
of money is by the way higher than those spent by French people which is
information to take into account if we use French data. Belgian people go 1.5
times more to restaurants than French people.
• Secondly, they also concluded that the growth rate in the fast food industry is
the highest in the restoration market.