3.2 Identification of IQ Projects
How the TDQM project philosophy is promoted within the organisation will affect its success. If the TDQM is exaggerated, then under-delivery will result in a loss of creditability
and hence slow down the introduction process. On the other hand, if the TDQM is under- publicised, then senior management may lose sight of the TDQM and therefore, it will not be fully exploited or supported its capabilities. Generally, either distributors or AIS administrators or both should select IQ projects. It is a critical to listen and understand in mutual. For example, user usually report complains with record errors. These inaccuracies happening in queries, reports and data correlation problems are good indicators of IQ issues. Alternatively, system administrators may suggest recommendations based upon problems with data collection, processing errors and procedures. Therefore, The recommendations for the selection of IQ projects are as follow:
• Choose the project that has a highly opportunity for project success. It is very important to make the project success as the first time that it is firstly implemented so that the organisation can adopt the idea more easily in the future. The steps are: (1) select the project that has a high chance of success, (2) that has the highest impact lost cost to the firm, (3) where the significant improvement can be made. Certainly, project that can be solved with minimum effort but results are obvious will increase the attractiveness of TDQM project to the top management.
• Doing a prototype project. If there is no support from the top management, performing a pilot project is another alternative. Choose the project with low risk but high visibility which is critical to the organization success. Focus also on a project that has a huge chance of success. Importantly, choose the effort that is neither too large that is doomed for failure from the beginning, nor too small those improvements can be negligible.
3.2 Identification of IQ Projects
How the TDQM project philosophy is promoted within the organisation will affect its success. If the TDQM is exaggerated, then under-delivery will result in a loss of creditability
and hence slow down the introduction process. On the other hand, if the TDQM is under- publicised, then senior management may lose sight of the TDQM and therefore, it will not be fully exploited or supported its capabilities. Generally, either distributors or AIS administrators or both should select IQ projects. It is a critical to listen and understand in mutual. For example, user usually report complains with record errors. These inaccuracies happening in queries, reports and data correlation problems are good indicators of IQ issues. Alternatively, system administrators may suggest recommendations based upon problems with data collection, processing errors and procedures. Therefore, The recommendations for the selection of IQ projects are as follow:
• Choose the project that has a highly opportunity for project success. It is very important to make the project success as the first time that it is firstly implemented so that the organisation can adopt the idea more easily in the future. The steps are: (1) select the project that has a high chance of success, (2) that has the highest impact lost cost to the firm, (3) where the significant improvement can be made. Certainly, project that can be solved with minimum effort but results are obvious will increase the attractiveness of TDQM project to the top management.
• Doing a prototype project. If there is no support from the top management, performing a pilot project is another alternative. Choose the project with low risk but high visibility which is critical to the organization success. Focus also on a project that has a huge chance of success. Importantly, choose the effort that is neither too large that is doomed for failure from the beginning, nor too small those improvements can be negligible.
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