-Involvement of people: the involvement of everyone within the organization is essential to achieving the objectives. Personnel must have the responsibility, authority, abilities, and the tools required for them to contribute to the organization
-Process approach: An organization’s activities are performed more effectively and efficiently when managed as a process. Therefore ,an organization should the process approach to manage its activities
-System approach to management : The processes carried out by an organization should be identified, understood, and managed as an interrelated set of processes that form a complete system. The effectiveness and efficiency of the entire organization can be enhanced by adopting this system approach