I fly with Thai but this staff work for outsource company, not for airlines. She is a luggage cart collector. I was waiting my aunt to pick up outside terminal and this idiot lady came and yell on me. She should be polite and tell me that she need to walk pass me. So I moved away and when she walked back, she looked at me with unfriendly eyes contact and say rude word. Then I decided to walk inside and wrote a complain letter to AOT. This is unacceptable! So really annoy with this crap people. Sis you work for customer service, you would know how to treat people?