As
the
most
recent
approach
of
communication
management,
the
integrated
marketing
communication
(IMC)
programmes,
enhanced
by
the
advancements
in
information
and
communication
technology
(ICT),
are
considered
an
important
contribution
to
the
brand
equity
building.
However,
hardly
any
research
has
been
done
on
the
role
of
this
new
communication
practice
in
the
hospitality
industry.
Moreover,
previous
studies
have
mainly
focused
on
managers’
opinions,
overlooking
customers’
perceptions
of
both
marketing
communications
and
advanced
technology.
Therefore,
the
objective
of
this
paper
is
to
examine,
from
the
customer
perspective,
the
impact
of
integrated
marketing
communications
on
hotel
brand
equity,
considered
as
a
multidimensional
construct
composed
of
brand
image,
perceived
quality,
and
brand
loyalty.
In
addition,
the
moderating
role
of
advanced
technology
on
these
relationships
is
tested.
While
the
findings
show
positive
relationships
between
the
studied
constructs,
the
moderating
role
of
technology
is
not
corroborated
As
the
most
recent
approach
of
communication
management,
the
integrated
marketing
communication
(IMC)
programmes,
enhanced
by
the
advancements
in
information
and
communication
technology
(ICT),
are
considered
an
important
contribution
to
the
brand
equity
building.
However,
hardly
any
research
has
been
done
on
the
role
of
this
new
communication
practice
in
the
hospitality
industry.
Moreover,
previous
studies
have
mainly
focused
on
managers'
opinions,
overlooking
customers'
perceptions
of
both
marketing
communications
and
advanced
technology.
Therefore,
the
objective
of
this
paper
is
to
examine,
from
the
customer
perspective,
the
impact
of
integrated
marketing
communications
on
hotel
brand
equity,
considered
as
a
multidimensional
construct
composed
of
brand
image,
perceived
quality,
and
brand
loyalty.
In
addition,
the
moderating
role
of
advanced
technology
on
these
relationships
is
tested.
While
the
findings
show
positive
relationships
between
the
studied
constructs,
the
moderating
role
of
technology
is
not
corroborated
การแปล กรุณารอสักครู่..
