The quality side of the sugar output is also another concern for the benchmarking team. They have seen customer complaints on the moisture and pol of the sugar produced from Mitr Lao (Appendix 3). In 2012, there was a claim from a major buyer of Mitr Lao for 31,400 tons of sugar. Tate & Lyle made a claim of 125,000 British Pounds against the quality of sugar that Mitr Lao delivered. The same year, Thames Refinery also made a quality claim on Mitr Lao for the similar reason – pol and moisture were poorer than the contracted standard.