The release of the iPhone in 2007 sparked an unprecedentedtransformation in how consumers can interact with mobile tech-nology (Sobhany, 2010). Developments in mobile applications(apps) have created a new realm of possibilities in mobile rela-tionship marketing. Companies can use apps to create personalisedcontent that promotes brand engagement and gives the mobilehandset a ‘sustainable utility’ (Chiem et al., 2010). However, asChiem et al. (2010) conclude, achieving sustained usage andacquiring and retaining consumers amid the abundance of appsavailable presents a major challenge to marketers.