This study focuses on revealing the strengths, weaknesses, opportunities and threats of using SNS for group work in
government organizations. The study illustrates IT managers’ perception about the use of SNS in public organizations which
can be utilized by researchers and practitioners to improve the development of SNS and to raise organizations’ and
individuals’ awareness about implementing some controls that lessen, if not eliminate, the critical threats. The study,
however, has some limitations. Even though, the sample size is still acceptable for a Delphi technique, the study could benefit
from a larger sample size, and from including knowledge workers’ perspective. The study also was limited to a sample in
one developing country. Thus, future research may be conducted with larger sample size and different organizations and
countries to improve the generalization of the research. In addition, Delphi studies are qualitative and exploratory in nature.
Further quantitative empirical studies are needed to assess the significance of these benefits (strengths and opportunities) and
costs (weaknesses and threats) of SNS on group work and organizations’ operational and strategic performances. Future
research should also validate the usefulness of the results and its implications on real applications. Future empirical research
should also examine the significance of each tool (instant messages, chatting, wall post etc.) on the SNS platform or other
open source Web 2.0 tools on group work and organizations.