.Supports guest service as the hotel’s driving philosophy.
Personally demonstrates a commitment to guest service by responding to guests’ needs.
Assists Catering Sales and Convention Service Managers as needed.
Enters rooming lists for groups that require hotel rooms.
Receives sales leads via email and telephone and forwards to Catering Sales Managers.
Distributes Banquet Event Orders (BEO) and Group Resumes to Hotel and Casino department’s bi-weekly.
Attends and takes detailed BEO meeting minutes and distributes.
Maintains a stock of Sales Kits and Hotel Brochures.
Orders business cards, Sales Kit supplies and other office supplies as needed.
Creates and submits Expense Reports for Catering Sales and Convention Services Managers.
Maintains and files all group folders. Scans paperwork for recordkeeping.
Maintains the highest level of confidentiality.
Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
Outstanding example of and a credit to FireKeepers Casino Hotel.