5.1c(1) Since 2004, SF has utilized an annual survey of all employees
and volunteers that includes measures of workplace
safety, absenteeism, retention, recruitment effectiveness (especially
of volunteers), and repeat volunteer counts for special
events. The survey is the same whether the recipient is an employee
or volunteer, and it focuses on satisfaction with the work
environment, clarity of direction, and sufficiency of resources. A
special amendment just for employees includes questions about
personnel and management issues, pay equity, and support for
career development. In addition, senior leaders perform walkarounds
during all shifts at the food bank. Their purpose is
twofold: senior leaders share information about SF’s performance,
direction, and values, and they seek input and opinions
about the workplace environment and culture-in-operation.