Fulfillment companies typically charge fees per order and per item shipped. However, there may be hidden fees associated with fulfillment duties that outweigh these costs. including the following:
Protection of buying
Receive merchandise
Receive orders via mail order
Manage continuity (autoship) programs
Process credit cards, including multipays
Coordinate and insert all bounce-back materials (returns)
Prepare documentation for international shipments
Provide all reports as required by client
Inspect returned merchandise
Update customer database for returns
Issue customer credits
Restock undamaged return merchandise
Respond to chargebacks
Make bank deposits
Answer customer service phone calls
Respond to all customer e-mail correspondence
Storage
"Account processing fees" for invoice payments made via credit card.
Firms looking to outsource their fulfillment may be able to receive bundled pricing, whereby all fulfillment activities are bundled into a set price per order fulfilled, often this is associated with orders that are consistently the same number of items, and the same weight. Alternatively, many third party fulfillment companies provide simple per order, and per item fee structures. In these ways, companies electing to outsource fulfillment services can more accurately forecast their costs.
Fulfillment companies typically charge fees per order and per item shipped. However, there may be hidden fees associated with fulfillment duties that outweigh these costs. including the following:
Protection of buying
Receive merchandise
Receive orders via mail order
Manage continuity (autoship) programs
Process credit cards, including multipays
Coordinate and insert all bounce-back materials (returns)
Prepare documentation for international shipments
Provide all reports as required by client
Inspect returned merchandise
Update customer database for returns
Issue customer credits
Restock undamaged return merchandise
Respond to chargebacks
Make bank deposits
Answer customer service phone calls
Respond to all customer e-mail correspondence
Storage
"Account processing fees" for invoice payments made via credit card.
Firms looking to outsource their fulfillment may be able to receive bundled pricing, whereby all fulfillment activities are bundled into a set price per order fulfilled, often this is associated with orders that are consistently the same number of items, and the same weight. Alternatively, many third party fulfillment companies provide simple per order, and per item fee structures. In these ways, companies electing to outsource fulfillment services can more accurately forecast their costs.
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