It is a fact that the public service managers the world over, either willingly or reluctantly, are riding the technology tiger. Massive financial resources have been allocated to use modern technology to improve customer service, to make work easier and more rewarding to employees. However, many have claimed that the benefits of technology have not matched the costs of investment in it. It is later learnt that technology per se is not productive and does not add value unless there are people who have the knowledge and expertise to use it productively.