Case1 Customer Rental System
1. Customers apply for a video rental card. They fill out a form and provide a means of verifying their identity. They are issued a video rental card.
2. Customer rent video by giving the clerk their video rental card and the video cassettes or video games. The clerk totals the amount of the rental, which is received from the customers. Customers are given a receipt with the due date on it. A record is created for each item rented.
3. Customers return video cassettes or video games. If the video is returned late, a note and the amount of the late fee is made on the record.
4. If a customer has a late fee, he or she is required to pay the amount the next time an item is rented.
5. The company has several special policies designed to provide a competitive edge in the video rental market. Once a month, the customer rental records are reviewed for customers who have rented more than the bonus level, currently set at $50. Bonus customers are sent a letter thanking them for their business as well as issuing them several free rental coupons (depending on the amount of rental for the month).
6. Once a year, the customer records are examined for customers who have rented more than a yearly bonus level (currently set at $250). A letter, free rental coupons, and a certificate for a free video (if a customer has rented over two times the bonus level) are sent to the customer.