Trust within a team can be harmed by breaches
in confidentiality outside of the team. As breaches
cannot be physically observed (given that members
are not collocated), an important norm for
the team concerns what should be shared outside
the team. One team had an external communication
norm that restricted team members from conveying
negative information to anyone outside
the team. Another team had a norm that limited
access to the team’s virtual workspace to team
members, “locking out” managers. Most teams had
an “external-facing” website where they would put