Responsible for the collection, recording and storage of all internal resort and corporate information, and its delivery to relevant parties within the company.
Responsible for ensuring that any area, furniture or equipment used in provision of administrative functions complies with the appearance and standards of cleanliness of an international luxury resort.
Responsible for setting an example for the entire resort team by always displaying impeccable behaviour, both in front of the guests and back of house.
Responsible for maintaining good working relationships with other departments to ensure excellent collaboration in achieving targets and maintaining standards.
Responsible for ensuring all licenses, documents, etc. required by official and government bodies are correct, valid, up-to-date and properly displayed.
Responsible for the recording and provision of daily, weekly & monthly revenue and cost reports.
Responsible for overseeing the resort’s purchasing and ensuring all documentation is correct and present.
Responsible for daily banking.
Check that all inter-office memos are dispatched and collected.
Attend to all phone calls, guests, internal and external - as such, a calm, efficient, courteous manner.
Operate correctly and efficiently, phones, computer and walkie-talkie.
Constantly check on message books that those concerned have followed up messages received.
Types report, memos, correspondence for Executive Housekeeper.
Maintain efficient filing system.
Prepare all “Purchase Requisition” and “Store Requisition” and follow them through to completion.
Keep a smooth operation of office updating, informing, and checking all this throughout the day so that, ideally, nothing is outstanding at the end of the day.
Take charge and operate office without supervision for long periods.
Lost and found items brought down by the Room Attendants must be recorded and wrap up properly and store them in the lost and found store.
If any emergency comes up, call Assistant Manager on duty, Assistant Executive Housekeeper or Executive Housekeeper.
All keys movement must be documented and properly secured after use. To conduct key inventory according to the scheduled time.
Carry out the duties of a Housekeeping Attendant or Laundry Attendant if required.
Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.