16:51 i_nonglucky The bank manager informed the problem is the your money agent transferred money via the bank that does not have Euro currency since. And the bank is not Bangkok bank branch in Thailand and no any contact with Bangkok bank. Bangkok bank can see the detail of the transfer but can not pay money because the agent is not the Bangkok bank agent. And the Bangkok bank noticed the agent there already since last week.
The agent must do;
Re transfer your money via the bank that has Euro currency and has the contract with the Bangkok bank in Thailand.
The agent must know where to transfer the money to, what currency and which bank. The agent must know, it is the rule that the agent must know.
I do not know that the agent has got the notice from Bangkok bank. And the agent has transferred money again yet?