The key aspects of dealing with cultural differences are
-Value customers and colleagues from different cutural groups and treat them with respect and sensitivity.
-Take into consideration cultural differences in all verbal and non-verbal commuication.
-Make attempts to overcome language barriers by communicating through the use of gestures, sign language, or simple words in English or the other person’s language.
-Test assumptions by asking questions.
-Obtain assistance from colleagues, reference books or outside organisations when required.