Service Failure / Goodwill
Misrouted Freight - DGF responsibility
Misrouted Freight - other party responsible (not DGF)
Shipment not delivered
Unexpected/Unauthorized charges billed
Incorrect rate/charge applied - DGF operations, overseas DGF offi
Incorrect Party Invoiced - local DGF operations or DGF overseas
Incorrect Party Invoiced - Customer instruction mistake
Bulk invoicing / Split Billing
Incorrect exchange rate/currency
Profit Share