Travel Agent : so,Mrs taylor. how was the trip?
Mrs.Taylor : You said that everything was going to be wonderful. well,it wasn't There was no one to pick us up at the airport.
Travel Agent : But your hotel reservation was OK, wasn't it?
Mrs.Taylor : No,they said they hadn't received any reservation in our name.And besides,the hotel was full.
Travel Agent : I'm sorry you had. Why didn't you call us Mrs.Taylor?
Mrs.Taylor :At one o'clock in the morning? Anyway,they got us a room in another hotel
Travel Agent : I apologize for the inconvenience. But the beach there is really fabulous, isn't it?
Mrs.Taylor : In was so crowded you couldn't swim,and the water was polluted. I got sick and had to goto the hospital
Travel Agent : I'm so sorry you had such a bad experience. What can we do to compensate you ?
Mrs.Taylor : maybe you can reimburse us for our expernses, including the hospital costs. they didn't accept the medical
insurance we bought from you.