This paper contributes to our understanding on physicians’ use of EMR systems. Despite the potential benefits of EMR system use in increasing patient satisfaction with the physicians, physicians who were better connected, both directly and indi-rectly, to their peersd that is, other physiciansd used the system less than those who were less connected. In addition to such social network ties, demographic characteristics (gender and age), three personality characteristics (openness to experience, agreeableness, and extroversion), and a key technology percep-tion (perceived usefulness) predicted EMR system use. Thus, the major contribution of this work that complements prior work is the development and test of a holistic model that helps us understand the relative importance of various factors in explaining EMR system use and its impact on patient satisfaction.
conclusion