MC and BLT members select appropriate bench- marks for their areas of accountability. Comparative performance measures such as capability indices (Cpk),
and comparison to Six Sigma levels (world-class levels at 3.4 defects per million opportunities) are used in processes where benchmark data are not available.
The MC, and BLT through the SPP, assess how SFF collects, uses, and deploys compara- tive information to assure that data are meaningful and add value.
Comparative information and data