Being a frontline service provider is exiting and ever changing. It is also very demanding and stressful. As a cabin crew you are “on stage “ all the time and everything you do and say is seen and heard by customer. If you are stressed and tired, it can also be a time of difficult.
Frontline Pressure You will deal with customer everyday , on every flight and will experience difficult situations that are not under your control You cannot fix what happened but you can provide appropriate response to a specific situation.