Chapter 11: Decision Making
11.1 Case in Point: Bernard Ebbers Creates Biased Decision Making at WorldCom
11.2 Understanding Decision Making
Understand what decision making is.
LEARNING OBJECTIVES
1. What Is Decision Making?
Decision making: Making choices among alternative courses of action,
including inaction.
2. Types of Decisions
Programmed decisions: Decisions that occur frequently enough that we
develop an automated response to them.
Nonprogrammed decisions: Unique, nonroutine, and important decisions that
require conscious thinking, information gathering, and careful consideration of
alternatives.
Principles of Management Dr.YudhJayapravitra
21 September 2015 59 / 86
3. Making Decisions
Making Rational Decisions
Figure 11.8 Steps in the Rational Decision-Making Model
Making “Good Enough” Decisions
Making Intuitive Decisions
Making Creative Decisions
Figure 11.9 The Creative Decision-Making Process
Principles of Management Dr.YudhJayapravitra
21 September 2015 60 / 86
Figure 11.11 Which decision-making model should I use?
KEY TAKEAWAY
EXERCISES
11.3 Faulty Decision Making
Know key causes of faulty decision making.
LEARNING OBJECTIVES
1. Potential Challenges to Decision Making
KEY TAKEAWAY
EXERCISES
11.4 Decision Making in Groups
Compare and contrast individual and group decision making.
LEARNING OBJECTIVES
Principles of Management Dr.YudhJayapravitra
21 September 2015 61 / 86
1. When It Comes to Decision Making, Are Two Heads Better Than One?
Figure 11.14 Advantages and Disadvantages of Different Levels of Decision Making
KEY TAKEAWAY
EXERCISES
11.5 Developing Your Personal Decision-Making Skills