All interviews were recorded with permission and transcribed
verbatim. The transcripts were coded inductively and ordered
thematically on coding sheets by author BJHW. Each interview
transcription, project plan, and document was first read closely to
establish general knowledge of the data. Each piece of data was
then reread and coded into themes, based on the content. A memo
sheet was made for each theme. Our chosen method of inductive
analysis provided the opportunity to map the themes back to
literature on disease management, ICT systems, and self-management.
The quotes selected for this paper were selected by author
BJHW and also analyzed by author SA.