Furthermore, the port agent often plays an important role in informing both the ship and the ship operator ashore about the situation in port. If there are no available berths or no gangs ready to start unloading or loading the cargo, the ship should slow down. Addressing port conditions in advance would also reduce the ship’s waiting time in port due to congestion (Category 3). Other identified measures to decrease waiting time per port call are smoother clearance procedures (included in Category 3) and shorter waiting time for the pilot (Category 5). The pilot often needs to be booked a few hours in advance, and many ports have little flexibility and rebooking often involves additional costs. Interestingly, there was some discrepancy between actual delays due to waiting for pilot indicated in the Statements of Facts and the respondents’ interpretation of the same. Respondents in ports and in the shipping company stressed that waiting for pilot was an important source of delays. In the Statement of Facts, this represents less than 2% of the total time in port. Longer opening hours in port (Category 1) are very important to reduce the waiting time for the vessels. However, the costs associated with extra work shifts need to be less than the port’s potential earnings from shorter turnaround time.